Terms &
Conditions.
This Service Level Agreement outlines the performance metrics and legal boundaries governing the use of ConvoZen Research technologies.
Performance Metrics
The availability and performance of our agentic features vary based on language support and the level of Natural Language Understanding (NLU) capabilities.
- NLU performance may differ across regional accents and specialized domains.
- ConvoZen does not warrant absolute precision; outputs are provided on a best-effort basis.
- The Customer is responsible for providing accurate and suitable input data for ML applications.
Liability and Boundaries
ConvoZen shall not be held liable for any damages arising from limitations in language support or NLU capabilities. We are not responsible for indirect or consequential losses, including loss of data or business profits.
Force Majeure: We are not liable for non-performance caused by events beyond our reasonable control, including third-party service disruptions or acts of nature.
Service Credits
In specific cases of service failure beyond the Availability metric, ConvoZen may credit the Customer with additional service access. These credits are not redeemable for cash and are capped at one free month of access.
Remedies
In the event of a failure to meet performance targets, the Customer's sole remedy is limited to requesting a correction or re-performance of the service.